RESOURCES AVAILABLE FROM DIVI
A theme is only as good as the support it provides. “Intuitive,” “simple,” “user-friendly” and “accessible” mean and do nothing if theme problems, big or small, can’t be handled immediately. Who can afford to wait one hour, much less a day, to receive a cryptic e-mail from a developer who incorrectly assumes one already knows steps 1, 2 and 3 of the 5-step process she’s recommending?
Furthermore, the less frustration one experiences when first creating a Divi site, the better. With the theme working for the designer and not the other way around, the build flows better, learning is a pleasure and all is right with the world. Excellent support from the beginning sets the tone for all other work with Divi.
Here are several ways to get advice and trouble-shooting tips directly from Elegant Themes:
- Divi provides excellent customer support with their regular e-mail updates, documentation and tutorials. Start here to see what we mean (Note: their tutorials run fast, so be prepared to watch several times.):
- Divi does a pretty good job with their Technical Support Team. Frequently, great advice is provided by fellow users through the Divi Support Forum. Both the team and the forum are available for paying customers only. Here’s where you’d start to submit an e-mail message or open a ticket:
DIVI SOCIETY AS A RESOURCE
Divi provides no phone support; tech support is unavailable on weekends and holidays. To cover these gaps, Divi Society in Milwaukee plans to build a loose network of local Divi users to meet, interact and connect by phone and in person to help each other when Divi can’t. We love Divi and we just want to make it easier for more people to use it.
MORE LINKS COMING AS DIVI SOCIETY GROWS
Tracy and Kim